- Why do I need to have a device fitted?
Your telematics policy is based on a device being fitted in your car. We are able to give you a great premium because you have agreed to share your driving with us. The information recorded by the device includes all journeys made by your car and how your car has been driven. This information will be used by your insurer in the event of a claim being made, and at renewal when your renewal premium is calculated. The device can also act as a tracker should your car be stolen.
- Where is the device fitted in my car?
We’ll send you a small device that fits discreetly into your car and allows us to provide you with free theft tracking and accident assistance, whilst providing us with the data we need to help you achieve a discount off your renewal.
If you recently purchased a Drive Wiser Insurance policy, a Drive Wiser device will be on its way to you in the post. We’ll send this 48hour tracked with Royal Mail. You’ll need to make sure you fit your Drive Wiser device within seven days of purchasing your policy. Failure to do so will result in cancellation of your Drive Wiser Insurance policy.
We use several types of plug dependent on your vehicle and your insurer’s requirements:
12v Drive Wiser Device
This device simply plugs into your 12v Charger Port and the device is tucked away in one of our two preferred locations. We’ll send instructions with the device to help you.
OBD Drive Wiser Device
This device goes into the “on-board diagnostic (OBD)” port, which is usually found within the driver or passenger footwell. Manufacturers tend to place the OBD port in a variety of areas within the car’s cockpit. You can find the location of your own OBD by searching on Google or call us on 0333 772 0489 and we’ll be able to help you.
This is our smallest device, simply peel off the back strip and stick it to the inside of your cars windscreen, either where you used to put a tax disc or behind your rearview mirror (If it can fit).
You’ll need to have the Drive Wiser app installed to pair your device with your phone’s blue tooth.
Battery Top Device
In rare cases, we’ll need to send out an engineer to fit a device to the top of your car battery. If we need to do this, our installation partners will make contact with you after you’ve purchased your Drive Wiser policy.
- How long will it take to fit my box?
In 99% of cases, we’ll send you a Drive Wiser device that you can fit yourself, either to your windscreen, 12V port or OBD port. Installing these devices takes 2-3 mins.
In some cases, we may need to send an engineer to install a battery top device. These installations can take up to 1 hour. If we need to do this, our installation partners will make contact with you after you’ve purchased your Drive Wiser policy.
- Who arranges the installation appointment?
In most cases, you’ll be able to install your own device. Where this isn't possible, our installation partners will make contact with you to arrange installation.
- Where can my installation appointment take place?
If we need to send an engineer to install a battery top device for you, they’ll be able to install this whilst you’re at work or at home, so long as the vehicle is parked off-road.
- What will I need to show the installer?
For most of our policies, you’ll just need the device we send you in the post and your mobile phone with the Drive Wiser app installed.
Where we need to install a device for you, in order for your installation to take place, you will need to allow the engineer to take a photograph of your Driving Licence (both parts, card and paper counterpart, where applicable) and proof of your No Claims Discount, if you have claimed any. This must have been earned on a private car, in the UK, within the last 2 years. The installer will also take 4 photographs of your car; both sides rear and front. The photographs will all be stored securely by us, used to verify your policy details, and in the event of any incident.
Should the installation fail to take place you will be asked to make another appointment. If you cannot attend an appointment you must give us at least 24 hours notice. Failure to attend an appointment will result in a charge. Please see our Fees & Charges.
It is a condition of the policy that your device is installed within 7 days of the start date of your policy. Failure to have the device installed can result in the policy being cancelled.
You can upload the requested documents via the Help tab on your personal online dashboard.
- If I drive my car before the device is installed, am I still covered?
Yes, your cover commences immediately or from the date specified by you. You will be fully covered from this time. It is a condition of the policy however that you have a device installed within 7 days of the start date of your policy. Failure to have the device installed can result in the policy being cancelled.
- Will the device damage my car?
No, however, the telematics device does use a small amount of the battery power supply and so there may be a minimal drain on your battery, even when the car is not being used. To enable the operation of the telematics device, it is your responsibility to maintain your car battery and keep it in good working order.
- Will I have to pay to have the device removed if I decide I do not wish to renew my policy?
If we’ve issued you with a 12v device, OBD or Windscreen tag, you can simply unplug this and return to us once your policy has finished.
If you do not wish to renew your policy and we’ve installed a battery top device that you want to be removed, there is a charge for this service. Please see our Fees & Charges.
- Do I own the device once it has been installed in my car?
No, the black box is supplied, installed and maintained in your car free of charge. The telematics device is the property of Drive Wiser Insure Limited and may be removed by Drive Wiser Insure Limited at their discretion at any time during the life of the policy or at any time thereafter.
- What do I do if I think my device is not working?
Please contact us on 0330 343 9052. Our team are available to answer any questions you may have (Calls charged at standard national rate). Lines are open from 8.30am to 6.30pm weekdays and 9.00am to 2.00pm Bank Holidays (excluding Christmas day).
- How will my data be used?
Telematic Insurance uses data from a small box we call a device, fitted into your car. The device records where, when, how, and how far your car is being driven, for every journey made. This information is then used by us and your insurer to provide you with ‘Your Driving’ information on your dashboard, to help calculate future insurance costs, to track your vehicle and assist recovery if stolen, and is used by the insurer in the event of a claim.
- What do I need to do if I change my car?
Please contact us on 0330 343 9052. Our team can process this change for you. (Calls charged at standard national rate). Lines are open from 8.30am to 6.30pm weekdays and 9.00am to 2.00pm Bank Holidays (excluding Christmas day).
- What do I need to do if I sell my car?
If you decide to sell your car you can arrange for the device to be removed by contacting us before the sale. If you do not have the device removed, you must inform the new owner that a device is installed.
- What happens to the device if I sell my car with it in it?
If you do not have the device transferred to a new vehicle, the device will be turned off when you advise us that you have changed your vehicle.
- What happens to the device if I cancel my policy?
You can ask for the device to be removed when you cancel the policy, we will then make an appointment with you to remove it. If you request to have the device removed after the policy has been cancelled, there will be a charge for this service. Please see our Fees & Charges. Once the policy has been cancelled the device will be turned off.